Delivery

1. How much does delivery cost?

  • A delivery charge from 6.00 EUR (AT, BE, CZ, DK, LU, NL, FR, SK, DE) to 17.00 EUR (IE, BG, GR, ES, PT, RO) + VAT applies for order weight under 20 kg.
  • Additional surcharges may apply to some areas
  • For any further details, please see our delivery info page.

 

2. Can I have my order sent to a different address?

Yes, there is an option available to alter your delivery address during check out.

 

3. What happens if I am not home when the delivery is being made?

We require all parcels to be signed for. If you are not home, you will be left a card by the carrier which will have instructions on how to receive the parcel.

 

4. When will I receive my goods?

We process the orders quickly, usually within 24 hours after the order is placed if we have all the products in stock. 

Should we not have all products in stock, the order will be pending until we receive the product in stock. We will inform you if there are delays in the shipments.

The final delivery time will vary depending on which delivery service you have chosen. With DHL Express parcels, small shipments less than 3 kg will mostly arrive 1-2 business days from shipment. Bulkier items will not be sent by DHL Express. For normal parcels, the delivery time varies normally from 3 to 8 business days.

Ordering

1. Will I get a VAT invoice?

Yes, we send a full VAT invoice with every order. This will either be inside the box or beneath the carrier's label in a plastic envelope. If your goods are sent direct from a supplier we will e-mail a PDF copy of your invoice.

2. Can I order by phone?

Yes, providing you have placed an order with us before. To place an order over the phone you can call our Sales Team on +37052060926 between 9am - 5pm Monday to Friday. Please note, we only deliver to your billing address if you place your order by phone.

3. Am I able to amend my order once it's submitted?

Unfortunately, once you have clicked "Submit Order" your order is sent immediately to our warehouse to be processed for delivery. It is therefore unlikely that we can amend your order after this stage, but you are welcome to call us on +37052060926 and if it is possible we will do our best to try.